Resources for Business Process Outsourcing and Client Support

As students, faculty, administration, and staff in higher education institutions pivot towards digitalized work and learning...

Contact centres are a proven way for businesses worldwide to improve their customers’ experiences. But did you know—call centre services...

Updated December 2024 Providing an exceptional customer experience is one of the most effective ways to set your business apart from your...

Whether your business has a physical storefront, online-only, or a combination of the two, it has never been more important for...

When businesses strategize about providing optimal customer service, they typically consider objectives like personal communication,...

As businesses worldwide integrate technology into their customer experiences, it’s more crucial than ever to consider your overall...

When most businesses think about providing the best customer service, they consider positive client interactions, personal communication,...

As businesses worldwide transition to a work-from-home or hybrid arrangement, employees are making sure their home offices are up to the...

When a client or customer has a question or concern, they expect to have their issue resolved within a reasonable amount of time. With...

With businesses reeling from the impacts of the Covid-19 pandemic, strategic marketing initiatives are more important than ever. Over the...

With more businesses than ever adopting work-from-home or hybrid arrangements for their employees, many industry sectors are noting...

Many companies can benefit from an outsourced service desk—but only if they choose a provider that is in line with their standards and...

Most companies today understand that they need to be on social media. However, there’s a big difference between knowing you should do...

Chances are, if you’re a business owner, then you know you have to be on social media. Everyone’s on social media these days, so keeping...

Updated December 2024 There is no such thing as a business that can afford to lose time and money, especially not in today’s competitive...

Social media monitoring for brands has never been more important. Since the pandemic hit, consumers have ramped up their online...

If you’re a business owner, you’re always on the hunt for ways to up-level your company. No matter how successful or well-oiled your...

In today’s world, most companies understand that a help desk is critical. People expect to be able to connect with you on any platform,...

Whether you like it or not, people are talking about you behind your back. Those people are your customers, and by ‘behind your back’ we...

There’s never been more demand for contact centre services. Customers want to be able to reach customer service around the clock, on...