Resources for Business Process Outsourcing and Client Support

Modern customers across all sectors are looking for a personalized experience when buying products and services—and one of their primary...

Over the last several years, customer expectations for their support experience have changed. More customers than ever are recognizing...

Today’s customers are looking for quick answers to their questions or concerns. Many of them expect to have their issue dealt with on...

As your business growth accelerates, it’s the perfect time to outsource your managed services—and gain back time and resources to focus...

As the popularity of contact centres continues to grow among businesses worldwide, it’s essential to consider the benefits of onshore...

If you’re a business looking to understand your customers’ motivations, concerns, and feedback about the products and services you...

The key to customer retention is customer satisfaction. When a customer requests support from your business for an issue or question,...

Did you know that contact centres with Tier 1 operations support are a proven way for global businesses to optimize their customers’...

Whether you’re a business owner or a customer, it’s clear that outstanding customer service creates memorable experiences—and customer...

As the global markets for various products and services continue to grow, it is more important than ever for businesses to distinguish...

As students, faculty, administration, and staff in higher education institutions pivot towards digitalized work and learning...

Contact centres are a proven way for businesses worldwide to improve their customers’ experiences. But did you know—call centre services...

Updated December 2024 Providing an exceptional customer experience is one of the most effective ways to set your business apart from your...

Whether your business has a physical storefront, online-only, or a combination of the two, it has never been more important for...

When businesses strategize about providing optimal customer service, they typically consider objectives like personal communication,...

As businesses worldwide integrate technology into their customer experiences, it’s more crucial than ever to consider your overall...

When most businesses think about providing the best customer service, they consider positive client interactions, personal communication,...

As businesses worldwide transition to a work-from-home or hybrid arrangement, employees are making sure their home offices are up to the...

When a client or customer has a question or concern, they expect to have their issue resolved within a reasonable amount of time. With...

With businesses reeling from the impacts of the Covid-19 pandemic, strategic marketing initiatives are more important than ever. Over the...