Simplified Answering Service
Premium managed support services
simplified for small- to medium-sized businesses.
“I have used Line One ... for both our emergency on-call as well as our general answering service and am very happy with them. They provide 24/7 service and there is always a friendly agent ready to help our callers. Fast, friendly service – that’s Line One” - David Mills, President & Owner, ELPRO Elevators & Lifts
Optimize your support services and bring value to your customer experiences with our Simplified Answering Service.
Our low-cost/low-volume approach is designed specifically for businesses like yours. Our simplified support model is a cost-effective way to provide a distinct customer experience and tailor-made assistance to your clientele.
When a customer contacts your support line after-hours, on weekends, or during high-volume periods, they connect with one of our live support representatives. By providing your customers with a human touchpoint, you’re demonstrating that you value their business and care that their customer experience is positive—and a priority.
Based on information gathered from a quick client questionnaire, your customer calls are forwarded to one of our live support representatives. We gather customer details, provide them with timely solutions and advice for general requests, and put them in a queue for a return call from one of your internal representatives during your regular operating hours.
WHAT CAN WE DO FOR YOU?
Simplified Answering Services are an ideal way for your business to connect with customers, improve customer satisfaction, and stay competitive in a market driven by positive customer experiences.
With our streamlined service packages, you save time and money by paying on a per-minute basis instead of hiring an in-house support agent full-time. Our plans allow for 1000 minutes of customer support per month—enough so your customers get the support they need when they need it.
Our cost-effective approach is ideal for small- to medium-sized businesses because it frees up capital for you to reinvest in your business. Line One Contact Centre's Simplified Answering Service offers you the same quality of service as our regular managed services—without expensive features your business doesn't need yet.
Keep your customers connected with:
Contact Centre Services: Dedicated customer support agents handle inbound calls from your customers quickly and efficiently. Our representatives are trained for your specific business needs to ensure a seamless customer experience. Routine calls are handled directly, while more complex support requests are queued for return calls during your regular business hours.
Service Desk: Our technical support services are based on ITIL frameworks to ensure timely response to customer questions and concerns. Our dedicated service teams focus on clear communication and effective issue management to ensure you’re providing top-level support to your clients—every time. Line One specializes in first-contact resolution.
Managed Social Media: Our highly-trained customer response teams use innovative social medial monitoring technology to monitor each of your digital customer support channels. Our dedicated support ensures timely management and response to critical social incidents.
Advisory Services: We ensure that the support your customers receive aligns with your requirements, your business objectives, and your brand. We meet with you to discuss your needs, the services you provide, and how our Simplified Answering Services will optimize your customer satisfaction.