Many companies can benefit from an outsourced service desk—but only if they choose a provider that is in line with their standards and...

Most companies today understand that they need to be on social media. However, there’s a big difference between knowing you should do...

Chances are, if you’re a business owner, then you know you have to be on social media. Everyone’s on social media these days, so keeping...

There is no such thing as a business that can afford to lose time and money, especially not in today’s competitive market. On the flip...

Social media monitoring for brands has never been more important. Since the pandemic hit, consumers have ramped up their online...

If you’re a business owner, you’re always on the hunt for ways to up-level your company. No matter how successful or well-oiled your...

In today’s world, most companies understand that a help desk is critical. People expect to be able to connect with you on any platform,...

Whether you like it or not, people are talking about you behind your back. Those people are your customers, and by ‘behind your back’ we...

There’s never been more demand for contact centre services. Customers want to be able to reach customer service around the clock, on...

It seems like everyone is moving to the ‘cloud’ these days. This makes sense, because operating from the cloud (ie, from internet-based...

Growth is important for all businesses, especially new companies and startups. In their early stages, companies are always looking for...

No one likes the experience of calling a company with a question or concern, only to press a few buttons and then be put on endless hold....

Business Process Outsourcing (BPO) is a growing practice that allows companies to outsource select operations, freeing up time and...

Running a business is a delicate balance between leveraging your skills and those of your employees, maximizing your use of time, and...

COVID-19 changed everything, including how businesses run and how people do their jobs. With everyone working remotely, effective...

If you provide customer service to your clients, almost everyone prefers talking to a real person on the phone or online. This is why...

Startups need to be flexible and growth orientated, but it’s easy for them to get bogged down in the wrong things. When a startup becomes...

Business Processing Outsourcing (BPO) is a growing resource for companies that has become more popular in recent years. The right BPO can...