Want To Know What People Think Of Your Brand? Try Social Listening
If you’re a business looking to understand your customers’ motivations, concerns, and feedback about the products and services you...
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Line One
- Jan 29
- 2 min
When To Outsource Your Business’ Help Desk
The key to customer retention is customer satisfaction. When a customer requests support from your business for an issue or question,...
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Line One
- Dec 1, 2022
- 3 min
How We Support Tier 1 Operations for a Recreational Vehicle Manufacturer
Did you know that contact centres with Tier 1 operations support are a proven way for global businesses to optimize their customers’...
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Line One
- Dec 1, 2022
- 3 min
Benefits Of CEM Strategic Plans
Whether you’re a business owner or a customer, it’s clear that outstanding customer service creates memorable experiences—and customer...
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Line One
- Nov 3, 2022
- 2 min
The Most Important Contact Centre Solutions
As the global markets for various products and services continue to grow, it is more important than ever for businesses to distinguish...
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Line One
- Nov 3, 2022
- 2 min
Cloud Enablement for Higher Education
As students, faculty, administration, and staff in higher education institutions pivot towards digitalized work and learning...
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Line One
- Sep 11, 2022
- 3 min
How Our Call Centre Services Helped A Canadian Non-Profit
Contact centres are a proven way for businesses worldwide to improve their customers’ experiences. But did you know—call centre services...
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Line One
- Sep 2, 2022
- 3 min
Tips For Choosing The Right Service Desk
Providing an exceptional customer experience is one of the most effective ways to set your business apart from your competitors. An ideal...
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Line One
- Aug 26, 2022
- 2 min
Why It’s Essential to Offer Customers Omnichannel Support—Including Social Media
Whether your business has a physical storefront, online-only, or a combination of the two, it has never been more important for...
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Line One
- Aug 18, 2022
- 3 min
How AI Can Help Improve Call Centre Performance
When businesses strategize about providing optimal customer service, they typically consider objectives like personal communication,...
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Line One
- Jul 22, 2022
- 3 min
What Are The Components Of A Successful Service Desk?
As businesses worldwide integrate technology into their customer experiences, it’s more crucial than ever to consider your overall...
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Line One
- Jul 8, 2022
- 3 min
How To Improve Your Call Centres With AI
When most businesses think about providing the best customer service, they consider positive client interactions, personal communication,...
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Line One
- Jun 21, 2022
- 3 min
Staying Remote? Checklist For Your Tech Needs
As businesses worldwide transition to a work-from-home or hybrid arrangement, employees are making sure their home offices are up to the...
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Line One
- Jun 21, 2022
- 2 min
How Can a Contact Centre Improve Customer Satisfaction?
When a client or customer has a question or concern, they expect to have their issue resolved within a reasonable amount of time. With...
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Line One
- Jun 3, 2022
- 2 min
How Businesses Benefit From Managed Social Media
With businesses reeling from the impacts of the Covid-19 pandemic, strategic marketing initiatives are more important than ever. Over the...
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Line One
- Jun 3, 2022
- 2 min
Benefits of Working Remotely
With more businesses than ever adopting work-from-home or hybrid arrangements for their employees, many industry sectors are noting...
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Line One
- Jan 14, 2022
- 3 min
How to Choose The Right Outsourced Service Desk For Your Business
Many companies can benefit from an outsourced service desk—but only if they choose a provider that is in line with their standards and...
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Line One
- Jan 14, 2022
- 3 min
How To Manage Your Brand’s Social Footprint
Most companies today understand that they need to be on social media. However, there’s a big difference between knowing you should do...
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Line One
- Dec 20, 2021
- 3 min
The Data You Need To Be Collecting On Your Social Media
Chances are, if you’re a business owner, then you know you have to be on social media. Everyone’s on social media these days, so keeping...
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Line One
- Dec 20, 2021
- 3 min
Save Time and Money With Contact Centre Advisory Services
There is no such thing as a business that can afford to lose time and money, especially not in today’s competitive market. On the flip...
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