Staying Remote? Checklist For Your Tech Needs
As businesses worldwide transition to a work-from-home or hybrid arrangement, employees are making sure their home offices are up to the...
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Line One
- Jun 21
- 2 min
How Can a Contact Centre Improve Customer Satisfaction?
When a client or customer has a question or concern, they expect to have their issue resolved within a reasonable amount of time. With...
9 views0 comments
Line One
- Jun 3
- 2 min
How Businesses Benefit From Managed Social Media
With businesses reeling from the impacts of the Covid-19 pandemic, strategic marketing initiatives are more important than ever. Over the...
11 views0 comments
Line One
- Jun 3
- 2 min
Benefits of Working Remotely
With more businesses than ever adopting work-from-home or hybrid arrangements for their employees, many industry sectors are noting...
15 views0 comments
Line One
- Jan 15
- 3 min
How to Choose The Right Outsourced Service Desk For Your Business
Many companies can benefit from an outsourced service desk—but only if they choose a provider that is in line with their standards and...
21 views0 comments
Line One
- Jan 14
- 3 min
How To Manage Your Brand’s Social Footprint
Most companies today understand that they need to be on social media. However, there’s a big difference between knowing you should do...
24 views0 comments
Line One
- Dec 20, 2021
- 3 min
The Data You Need To Be Collecting On Your Social Media
Chances are, if you’re a business owner, then you know you have to be on social media. Everyone’s on social media these days, so keeping...
12 views0 comments
Line One
- Dec 20, 2021
- 3 min
Save Time and Money With Contact Centre Advisory Services
There is no such thing as a business that can afford to lose time and money, especially not in today’s competitive market. On the flip...
11 views0 comments
Line One
- Nov 10, 2021
- 3 min
Social Media Monitoring For Brands
Social media monitoring for brands has never been more important. Since the pandemic hit, consumers have ramped up their online...
14 views0 comments
Line One
- Nov 10, 2021
- 3 min
How Business Advisory Services Can Help Up-Level Your Company
If you’re a business owner, you’re always on the hunt for ways to up-level your company. No matter how successful or well-oiled your...
15 views0 comments
Line One
- Aug 24, 2021
- 3 min
The Help Desk Reporting Metrics That Matter To Your Business
In today’s world, most companies understand that a help desk is critical. People expect to be able to connect with you on any platform,...
19 views0 comments
Line One
- Aug 24, 2021
- 3 min
How To Automatically Manage Brand Mentions Across Social Media
Whether you like it or not, people are talking about you behind your back. Those people are your customers, and by ‘behind your back’ we...
19 views0 comments
Line One
- Jul 13, 2021
- 3 min
Companies That Benefit from Contact Centre Services
There’s never been more demand for contact centre services. Customers want to be able to reach customer service around the clock, on...
31 views0 comments
Line One
- Jul 13, 2021
- 3 min
Taking Your Business To The Cloud? How Technical Advisory Services Can Make A Smooth Transition
It seems like everyone is moving to the ‘cloud’ these days. This makes sense, because operating from the cloud (ie, from internet-based...
14 views0 comments
Line One
- Jun 12, 2021
- 2 min
How Outsourcing Your Contact Centre Can Help Your Business Grow
Growth is important for all businesses, especially new companies and startups. In their early stages, companies are always looking for...
24 views0 comments
Line One
- May 26, 2021
- 2 min
Is Using A Contact Centre Right For Your Business?
No one likes the experience of calling a company with a question or concern, only to press a few buttons and then be put on endless hold....
26 views0 comments
Line One
- Apr 13, 2021
- 3 min
How to Measure the ROI of Business Process Outsourcing
Business Process Outsourcing (BPO) is a growing practice that allows companies to outsource select operations, freeing up time and...
79 views0 comments
Line One
- Apr 13, 2021
- 3 min
5 Advantages of Business Process Outsourcing
Running a business is a delicate balance between leveraging your skills and those of your employees, maximizing your use of time, and...
28 views0 comments
Line One
- Mar 18, 2021
- 3 min
Unified Communications & COVID-19: What Your Business Needs To Know
COVID-19 changed everything, including how businesses run and how people do their jobs. With everyone working remotely, effective...
33 views0 comments
Line One
- Mar 13, 2021
- 3 min
In-House vs. Outsourced Contact Centres: Which is Right For Your Business?
If you provide customer service to your clients, almost everyone prefers talking to a real person on the phone or online. This is why...
23 views0 comments