Social Media Management Services for Your Brand
Digital marketing service solutions to modernize your contact centre, maintain your brand's image, and increase customer loyalty.
Social Media Management Services and Support
Our Social Media monitoring technology and highly trained Response Team allow us to work with you to develop a solution that will monitor your entire Social Footprint, and allow you to quickly respond and manage critical social incidents. Our experienced team members will help to manage your social media accounts to save you time.
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With the newest tools and hottest trends available, we work with you to develop a social listening and communication service solution that complements your brand's online image. Our social media management tools provide the data essential for metric analysis on important trends such as engagement and conversion rates. Our in-depth focus on the finer details of your social media presence can help guide your brand growth in both the short and long-term.
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We promise to provide the image you want to give your customers. Every time.
Our Social Media Help Desk Management Can Help:
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Publish social media content to various platforms used by your business
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Respond to published posts to broaden your online and social media presence
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Social Media Tracking
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Engage customers through content
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Managing online customer interactions and relationships
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Scheduled publishing of posts to help your team better manage and plan your social media content calendar
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Brand tracking
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Customer service solutions for your brand
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Reputation management
​We can work with you on almost any social media platform you use. Some of the most common platforms we work with clients with are Facebook, Instagram, Twitter, LinkedIn, Pinterest, Twitch, and many more social media platforms you use to manage your brand and engage with customers. Our advisory team can also help your business with social media strategy and social media marketing to engage your target audience.
Comprehensive Outsourced Solutions to Complement Your Social Media
WHAT CAN WE DO FOR YOU?
We listen to your needs. We’ll never tell you which box you need to fit into; we’re the people who pay attention to what your business wants as a contact centre, as a help desk, or service desk. We work within your parameters, understanding what you want to achieve.
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Contact Centre: From a basic answering service to a multi-function Contact Centre, our 100% Canadian-based team works with you to understand your business to ultimately develop a solution that delivers exactly what you have asked for.
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Service Desk: Our ITIL framework allows us to work with you to develop a solution that will provide your users, or customers, with technical support that guarantees questions, queries, and incidents are handled the right way. We promise that your customers will get what they want: help. On the first contact. Every time.
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Managed Social Media: Our Social Media monitoring technology and highly trained Response Team allows us to work with you to develop a solution that will monitor your entire Social Footprint, and allow you to quickly respond and manage critical social incidents.
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Advisory Services: Our Advisory Services team works with you to identify your requirements, deliver a clear set of deliverables, and then works closely with you to not only ensure you get what you need, but that you get materials, roadmaps, and documentation that you can actually use.
