Managed Social Media
Digital service solutions to modernize your contact centre, maintain your brand's image, and increase customer loyalty.
Our Social Media monitoring technology and highly trained Response Team allows us to work with you to develop a solution that will monitor your entire Social Footprint, and allow you to quickly respond and manage critical social incidents.
With the newest tools and hottest trends available, we work with you to develop a communication service solution that compliments your brand's online image, providing the data essential for metric analysis on important trends such as engagement and conversion rates. Our in-depth focus on the finer details of your social media presence can help guide your brand growth in both the short and long-term.
We promise to provide the image you want to give your customers. Every time.
WHAT CAN WE DO FOR YOU?
We listen to your needs. We’ll never tell you which box you need to fit into; we’re the people who pay attention to what your business wants as a contact centre, as a help desk, or service desk. We work within your parameters, understanding what you want to achieve.
Contact Centre: From a basic answering service to a multi-function Contact Centre, our 100% Canadian-based team works with you to understand your business to ultimately develop a solution that delivers exactly what you have asked for.
Service Desk: Our ITIL framework allows us to work with you to develop a solution that will provide your users, or customers, with technical support that guarantees questions, queries, and incidents are handled the right way. We promise that your customers will get what they want: help. On the first contact. Every time.
Managed Social Media: Our Social Media monitoring technology and highly trained Response Team allows us to work with you to develop a solution that will monitor your entire Social Footprint, and allow you to quickly respond and manage critical social incidents.
Advisory Services: Our Advisory Services team works with you to identify your requirements, deliver a clear set of deliverables, and then works closely with you to not only ensure you get what you need, but that you get materials, roadmaps, and documentation that you can actually use.
Talk to us. We're real people on the other end of the line.
Don’t worry if you’re not an expert in this field. That’s what we’re here for. We have the knowledge and know-how to guide you through the process.