Advisory Services

Providing industry-leading solutions.
Tailored to your business.
OUR SERVICES

Our Advisory Services team works with you to identify your requirements, deliver a clear set of deliverables, and then works closely with you to not only ensure you get what you need, but that you get materials, roadmaps, and documentation that you can actually use.

Our team of consultants have delivered over a hundred Customer Experience Management, Contact Centre, Unified Communication, and Health Services consulting engagements to clients across a broad spectrum of industries:

  • Finance (National Banks and Regional Credit Unions)

  • Utilities and energy companies

  • Government and public sectors

  • Higher Education (Post-Secondary Institutions)
     

We are proud of our industry leading 100% referral rate as every client is surveyed to ensure each of our engagements met or exceeded expectations.

We are happy to provide industry specific references upon request, and willing to share sample scope of work details, deliverables and reports that are similar to your needs.

  • Strategic Planning, Business Transformation

  • Cloud enablement, readiness and transition

  • Technical and infrastructure assessments

  • Complete UC Communication Plans and Roadmaps

    • Current State/Future State/ Gaps/Recommendations/Roadmap

  • Complete CEM Strategic Plans and Roadmaps

    • Current State/Future State/ Gaps/Recommendations/Roadmap

Click below learn more about our entire range of services and experiences that will help use tailor an unique and personalized solution for you

 
WHAT CAN WE DO FOR YOU?

We listen to your needs. We’ll never tell you which box you need to fit into; we’re the people who pay attention to what your business wants as a contact centre, as a help desk, or service desk. We work within your parameters, understanding what you want to achieve.

  • Contact Centre: From a basic answering service to a multi-function Contact Centre, our 100% Canadian-based team works with you to understand your business to ultimately develop a solution that delivers exactly what you have asked for.


     

  • Service Desk: Our ITIL framework allows us to work with you to develop a solution that will provide your users, or customers, with technical support that guarantees questions, queries, and incidents are handled the right way. We promise that your customers will get what they want: help. On the first contact. Every time.


     

  • Managed Social Media: Our Social Media monitoring technology and highly trained Response Team allows us to work with you to develop a solution that will monitor your entire Social Footprint, and allow you to quickly respond and manage critical social incidents.


     

  • Advisory Services: Our Advisory Services team works with you to identify your requirements, deliver a clear set of deliverables, and then works closely with you to not only ensure you get what you need, but that you get materials, roadmaps, and documentation that you can actually use.

     

 
 
Talk to us. We're real people on the other end of the line.

Don’t worry if you’re not an expert in this field. That’s what we’re here for. We have the knowledge and know-how to guide you through the process.

© 2020 Line One Contact Centres Inc.