Contact and Call Centre Services
From simple answering services through to large-scale, multi-channel Customer Service centres, we do it all for you, and for your customer experience.
“I have used Line One ... for both our emergency on-call as well as our general answering service and am very happy with them. They provide 24/7 service and there is always a friendly agent ready to help our callers. Fast, friendly service – that’s Line One”
- David Mills, President & Owner, ELPRO Elevators & Lifts
Call Centre Solutions
We know that you need an efficient and effective call centre solution.
Outsourcing customer service management of your clients can help to grow your business and give you the time and space to focus on other areas that need your attention.
If you’re a solo entrepreneur or a large, business, we have the capability to support you and scale with you as you grow. Here’s where our experienced customer service representatives can assist you:
24/7 call answer service
Inbound Call Centre
Email customer support
Technical support service desk
Social media Management
Live chat support
Infrastructure for Call Centre Management
We run on an enterprise-grade infrastructure, simultaneously mirrored in Tier 3 Data Centres in Toronto and Calgary.
This is the robust and bulletproof service you would expect from a professional contact centre, and it is available to you across Canada and the US.
Our Advisory Services team will work with you on your project developing optimization recommendations and service enhancement strategies built to your exact requirements.
Contact Centre Built for Your Requirements
- 100% Call Recording
- Client Information Web Portal
- Business Intelligence Analysis
- Daily, Weekly and Monthly Reporting
WHAT CAN WE DO FOR YOU?
We listen to your needs. We’ll never tell you which box you need to fit into; we’re the people who pay attention to what your business wants as a contact centre, as a help desk, or service desk. We work within your parameters, understanding what you want to achieve.
Contact Centre: From a basic answering service to a multi-function Contact Centre, our 100% Canadian-based team works with you to understand your business to ultimately develop a solution that delivers exactly what you have asked for.
Service Desk: Our ITIL framework allows us to work with you to develop a solution that will provide your users, or customers, with technical support that guarantees questions, queries, and incidents are handled the right way. We promise that your customers will get what they want: help. On the first contact. Every time.
Managed Social Media: Our Social Media monitoring technology and highly trained Response Team allows us to work with you to develop a solution that will monitor your entire Social Footprint, and allow you to quickly respond and manage critical social incidents.
Advisory Services: Our Advisory Services team works with you to identify your requirements, deliver a clear set of deliverables, and then works closely with you to not only ensure you get what you need, but that you get materials, roadmaps, and documentation that you can actually use.