Service Desk
Technical Solutions developed with ITIL framework.
For you.
OUR SERVICE DESK SERVICES
Our ITIL framework allows us to collaborate with you in developing a comprehensive service desk solution. This solution ensures that your users or customers receive exceptional technical support, guaranteeing efficient handling of their questions, queries, and incidents. We are committed to delivering exactly what your customers need: prompt assistance, right from the first call, consistently.
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Our service desk team members understand the critical role we play in maintaining smooth operations for your business. Our highly skilled and certified professionals possess the expertise to handle a wide range of technical issues and provide reliable solutions. With our ITIL-based approach, we prioritize incident management, problem resolution, and request fulfillment to ensure a seamless user experience.
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Using industry best practices, we quickly identify and resolve issues, minimizing downtime and optimizing productivity. Through continuous monitoring and analysis, we strive to enhance the overall performance of your IT infrastructure, adopting the latest technological solutions.
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Moreover, our service desk team is committed to delivering exceptional customer service. We believe in building strong relationships with our clients, understanding their unique requirements, and tailoring our solutions accordingly. Our dedicated professionals not only possess technical expertise but also excellent communication and problem-solving skills. They work closely with your team, providing clear and concise guidance, ensuring that your customers receive the support they need with every interaction.
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We maintain a comprehensive knowledge base, enabling our team to access relevant information quickly and provide accurate solutions. Our goal is to empower your customers with the knowledge they need to resolve common issues independently while knowing that our team is always available for more complex matters.
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Choose our service desk solution to optimize your technical support process and enhance customer satisfaction. Experience the benefits of our ITIL-based framework and dedicated professionals who are passionate about delivering exceptional service. We are committed to being your reliable partner in providing prompt, reliable, and customer-centric support to your users or customers.
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“We have been using Line One for over a decade for our technical support needs and have been very impressed. We have a diverse set of connectivity products with complicated support procedures and they have been able to adapt to our needs and deliver excellent customer service.”
-Chris, ABC Communications
WHAT CAN WE DO FOR YOU?
We listen to your needs. We’ll never tell you which box you need to fit into; we’re the people who pay attention to what your business wants as a contact centre, as a help desk, or service desk. We work within your parameters, understanding what you want to achieve.
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Contact Centre: From a basic answering service to a multi-function Contact Centre, our 100% Canadian-based team works with you to understand your business to ultimately develop a solution that delivers exactly what you have asked for.
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Service Desk: Our ITIL framework allows us to work with you to develop a solution that will provide your users, or customers, with technical support that guarantees questions, queries, and incidents are handled the right way. We promise that your customers will get what they want: help. On the first contact. Every time.
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Managed Social Media: Our Social Media monitoring technology and highly trained Response Team allows us to work with you to develop a solution that will monitor your entire Social Footprint, and allow you to quickly respond and manage critical social incidents.
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Advisory Services: Our Advisory Services team works with you to identify your requirements, deliver a clear set of deliverables, and then works closely with you to not only ensure you get what you need, but that you get materials, roadmaps, and documentation that you can actually use.
