Service Desk
Technical Solutions developed with ITIL framework.
For you.
OUR SERVICES
Our ITIL framework allows us to work with you to develop a solution that will provide your users, or customers, with technical support that guarantees questions, queries, and incidents are handled the right way. We promise that your customers will get what they want: help. On the first call. Every time.
“We have been using Line One for over a decade for our technical support needs and have been very impressed. We have a diverse set of connectivity products with complicated support procedures and they have been able to adapt to our needs and deliver excellent customer service.”
-Chris, ABC Communications
WHAT CAN WE DO FOR YOU?
We listen to your needs. We’ll never tell you which box you need to fit into; we’re the people who pay attention to what your business wants as a contact centre, as a help desk, or service desk. We work within your parameters, understanding what you want to achieve.
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Contact Centre: From a basic answering service to a multi-function Contact Centre, our 100% Canadian-based team works with you to understand your business to ultimately develop a solution that delivers exactly what you have asked for.
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Service Desk: Our ITIL framework allows us to work with you to develop a solution that will provide your users, or customers, with technical support that guarantees questions, queries, and incidents are handled the right way. We promise that your customers will get what they want: help. On the first contact. Every time.
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Managed Social Media: Our Social Media monitoring technology and highly trained Response Team allows us to work with you to develop a solution that will monitor your entire Social Footprint, and allow you to quickly respond and manage critical social incidents.
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Advisory Services: Our Advisory Services team works with you to identify your requirements, deliver a clear set of deliverables, and then works closely with you to not only ensure you get what you need, but that you get materials, roadmaps, and documentation that you can actually use.
