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Contact Centre Customer Service Experts

Contact Centre Experts for Customer Service


Line One Interaction Management

Line One Interaction Management provides outsourced Contact Centre services, specializing in customer service. With extensive industry experience, knowledge, and expertise, your customers will receive best in class customer service via Phone, Email, Web Chat, and Social Media.

Helping you support your customers while reducing customer service costs

Line One Interaction Management provides a robust Contact Centre solution that operates utilizing industry best practices, and has a high rate of success and customer satisfaction.

Customers utilizing Line One can realize cost savings while maintaining a best in breed Contact Centre for their business.

Line One has broad industry knowledge and experience to help you better support your customers and reduce costs, through understanding of your customers needs.

By-outsourcing your Contact Centre requirements to Line One, you receive a full end-to-end solution which includes staffing, supervision, contact centre technology, Quality Assurance practices, and full operational reporting.

The Line One solution operates using an industry leading Distributed Contact Centre model, allowing for rapid scaling of resources (both up and down) to meet demand with near real-time responsiveness.

Running on enterprise grade, geo-redundant contact centre infrastructure in Tier-III Canadian-based data centres, you receive the benefits of industry leading technology across all manner of customer contact methods – Phone, Email, Web Chat, Social Media – for less than the cost of deploying the technology in-house.

With expertise in this industry, your contact centre will provide your customers with knowledgeable, friendly, and efficient service which will allow your business to stand out from the crowded marketplace.

Outsourcing your Contact Centre helps you enhance your customer’s experience while avoiding many of the costs associated with operating your contact centre in-house:

  • 60 to 70 percent of a contact centre’s overhead is the cost of the agent labour force

  • Contact Centres have an average attrition rate of 45% - while Line One maintains a rate of less than 20%

  • Replacement cost of agents range from 25 to 30 percent of a full time salary plus benefits; these costs are absorbed by the Line One solution


With expertise in your industry, Line One provides you with significant benefits worth exploring.


  • Leverage technology for greater flexibility to allow agents to work from anywhere

  • Overcome the performance limitations of a conventional contact centre

  • Supplement core contact centre operations

  • Consolidate or augment all types of call handling scenarios

  • Help increase overall customer satisfaction and drive sales while increasing customer loyalty and retention

  • Significantly reduce costs associated with real estate, maintaining on-premise technology

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