Contact Centre Experts for Customer Service

Line One Interaction Management provides a robust Contact Centre solution that operates utilizing industry best practices, and has a high rate of success and customer satisfaction.

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Customers utilizing Line One can realize cost savings while maintaining a best in breed Contact Centre for their business.

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Line One has broad industry knowledge and experience to help you better support your customers and reduce costs, through understanding of your customers needs.

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By-outsourcing your Contact Centre requirements to Line One, you receive a full end-to-end solution which includes staffing, supervision, contact centre technology, Quality Assurance practices, and full operational reporting.

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The Line One solution operates using an industry leading Distributed Contact Centre model, allowing for rapid scaling of resources (both up and down) to meet demand with near real-time responsiveness.

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Running on enterprise grade, geo-redundant contact centre infrastructure in Tier-III Canadian-based data centres, you receive the benefits of industry leading technology across all manner of customer contact methods – Phone, Email, Web Chat, Social Media – for less than the cost of deploying the technology in-house.

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With expertise in this industry, your contact centre will provide your customers with knowledgeable, friendly, and efficient service which will allow your business to stand out from the crowded marketplace.

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Outsourcing your Contact Centre helps you enhance your customer’s experience while avoiding many of the costs associated with operating your contact centre in-house:

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• 60 to 70 percent of a contact centre’s overhead is the cost of the agent labour force

• Contact Centres have an average attrition rate of 45% - while Line One maintains a rate of less than 20%

• Replacement cost of agents range from 25 to 30 percent of a full time salary plus benefits; these costs are absorbed by the Line One solution

 

With expertise in your industry, Line One provides you with significant benefits worth exploring.

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THE BENEFITS OF LINE ONE'S UNIQUE VIRTUAL MODEL ALLOW YOU TO:

• Leverage technology for greater flexibility to allow agents to work from anywhere

• Overcome the performance limitations of a conventional contact centre

• Supplement core contact centre operations

• Consolidate or augment all types of call handling scenarios

• Help increase overall customer satisfaction and drive sales while increasing customer loyalty and retention

• Significantly reduce costs associated with real estate, maintaining on-premise technology