Line One Contact Centres

Invaluable Support For Organizations Of All Sizes

At Line One, we focus on your unique business needs because we don't believe in one-size-fits all solutions. Once we understand what you need for your contact centre, help desk, service desk, customer support and/or social media, we'll work within your parameters and budget, fully committed to helping you achieve your goals.

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• Contact Centres

From basic call answering services to a multi-function Contact Centre, our 100% Canadian-based team works closely with you to understand your business first. Then we develop a custom contact centre solution that delivers, using enterprise-grade infrastructure that is simultaneously mirrored in Tier 3 Data Centres in Toronto and Calgary. We provide call centre services across Canada.

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• Service Desk/Help Desk

We use our cutting-edge ITIL framework to develop an IT solution that will provide your customers with technical support that guarantees all their questions, queries, and incidents are handled the right way, right away. We promise that your users will get the help they want, on the first contact, every time with our outsourced IT Help Desk services. We can help you with service desk inquiries across Canada. 


 

• Affordable Social Media Management

Our social media management services and monitoring technology work with virtually every platform (Facebook, Pinterest, LinkedIn, YouTube, etc.) and budget. Our highly trained social media response team will monitor your entire Social Footprint, allowing you to quickly respond to and manage critical online incidents, as well as connect digitally with new, existing, and potential customers. We provide social media management services across Canada.

 

• Business Advisory Services

Our dedicated Business Advisory Services team provides industry-leading solutions in a wide variety of areas, including strategic planning, cloud enablement, and technical and infrastructure assessments. We work with you to identify your requirements and develop a clear set of deliverables. We’ll then ensure you get exactly what you need, including materials, roadmaps, and documentation that you can actually use. We provide social media management services across Canada.