Line One Contact Centres

Stand out with Custom Business Solutions that reduce cost and increase customer satisfaction

Contact Centre. Service Desk. Advisory Services.


Tailored to you.
Canadian-Based Support Services

We provide a full range of custom contact centre solutions to organizations of all sizes, including multi-channel customer support with 24/7 call service and much more. 

 

We work with ​small businesses who need emergency after-hours phone support, mid-size companies looking for leading-edge business advisory services, Fortune 500 enterprises who require high touch, high volume, multi-channel Contact Centre services—and everyone in between. 

 

We are also dedicated to developing tailor-made customer interaction management and brand growth strategies, with extra specialization in the following areas: Healthcare, Transportation, Finance, Utilities & Energy, Government & Public Sectors, and Higher Education.

 
Invaluable Support For Organizations Of All Sizes

At Line One, we focus on your unique business needs because we don't believe in one-size-fits all solutions. Once we understand what you need for your contact centre, help desk, service desk, customer support and/or social media, we'll work within your parameters and budget, fully committed to helping you achieve your goals.

  • Contact Centres: From basic call answering services to a multi-function Contact Centre, our 100% Canadian-based team works closely with you to understand your business first. Then we develop a custom solution that delivers, using enterprise-grade infrastructure that is simultaneously mirrored in Tier 3 Data Centres in Toronto and Calgary.
     


 

  • Service Desk/Help Desk: We use our cutting-edge ITIL framework to develop a solution that will provide your customers with technical support that guarantees all their questions, queries, and incidents are handled the right way, right away. We promise that your users will get the help they want, on the first contact, every time. 



     

  • Affordable Social Media Management: Our social media management solutions and monitoring technology work with virtually every platform and budget. Our highly trained response team will monitor your entire Social Footprint, allowing you to quickly respond to and manage critical social incidents, as well as connect with new, existing, and potential customers.



     

  • Business Advisory Services: Our dedicated Advisory Services team provides industry-leading solutions in a wide variety of areas, including strategic planning, cloud enablement, and technical and infrastructure assessments. We work with you to identify your requirements and develop a clear set of deliverables. We’ll then ensure  you get exactly what you need, including materials, roadmaps, and documentation that you can actually use.

 
 
Get in touch. We're real people on the other end of the line, and we can provide industry specific references on request—because we’re proud of our 100% referral rate!​

Get in touch. We're real people on the other end of the line, and we can provide industry specific references on request—because we’re proud of our 100% referral rate!​