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Job Title: Customer Service Representative

Location: Remote Canada Wide

Length of Employment: estimated 6 mos. with possibility of extension

Job Summary:

Do you want to join a dynamic Customer Service team that promotes service excellence, strong teamwork, and a unique and fun work environment? We are looking for enthusiastic and energetic individuals who thrive in a fast-paced call centre environment.

Responsibilities:

Respond to inbound calls.
Respond to emails.
Assist with appointment bookings.
Assist with appointment reminders.
Respond to inquiries regarding appointment bookings.
Some outbound calling for follow-ups.
Diligently follow up on outstanding Customer related issues.
Maintain and achieve monthly goals set out by Customer Service Team Leader.
Deliver superior service and help create an exceptional experience for our Customers.

Education and Experience:

Excellent communication skills Verbal and written.
High School diploma.
Minimum 3 years of previous customer service experience

Technical Requirements:

Reliable computer (minimum 4G RAM, dual core processor).

Access to Windows 10.
High speed or Fiber Internet.
Intermediate proficiency with MS Office, Word and Excel in particular.

Smart phone
Land line or Cellular Telephone with no voice mail or call waiting or USB Head Set for VoIP Set up.

Non-Technical Requirements:

Superior communication skills (written and verbal).
Superior Customer Service skills.
Strong organizational and planning skills.
Must be a self-starter.
Strong reading and interpretation skills.
Must be analytical - be able to analyze various options and take appropriate action.
Strong attention to detail.
Ability to work under pressure/deadlines.
Must be honest and energetic.
Must be able to work within a team as well as independently

Quiet area to work that is free from background noise and distractions

Must be able to pass a background check